Believe Master: Returns & Cancellations

Last Updated: 11-06-2024

We want you to have a great, magical experience.

Here's our policy for returns, cancellations, and refunds:

Returns:

Damaged or Defective Products: We accept returns for damaged or malfunctioning products within 5 days of delivery. Please contact us for a return authorization before sending anything back. We'll replace the product with a working one.

Change of Mind: We may accept returns for unopened and unused products with a valid reason. These returns are subject to a 20% restocking fee. Please contact us to discuss your situation.

Non-Returnable Items:

Opened or Used Products: Due to the nature of magic, we cannot accept returns for opened or used products. Remember, the secret is the magic's value!

Media Items: Downloads, DVDs, CDs, Playing Cards and Books cannot be returned once accessed.

Sale Items: Discounted and sale items are final sale (non-refundable, non-returnable, non-exchangeable).

Cancellations:

Order Cancellation by You: You can cancel your order before it ships. Please contact us immediately for cancellation requests.

Order Cancellation by Believe Master: We reserve the right to cancel any order under certain circumstances, such as if we cannot fulfill the order or suspect misuse of a gift code. We will notify you by email or phone if this happens and issue a full refund.

Damaged in Transit:

Return Process: If your product arrives damaged, please contact us within 7 days of delivery. You'll need to ship the damaged item back to us (we don't currently offer reverse pickup). A 10% restocking fee may apply for returns received after 7 days.

Replacement: Upon receiving the damaged product, we'll send you a replacement.

Refunds:

Processing Time: Once we receive your returned product and verify its condition, we will initiate a refund within 24 hours.

Payment Method: Please note that the refund may take additional time to appear in your account depending on your chosen payment method and bank processing times.

Shipping Costs:

Return Shipping: We will offer you store credit, not a cash refund, for return shipping costs on your next order.

Contact Us:

For any questions or concerns regarding returns or cancellations, please contact us at believemasterinc@gmail.com or call us at +91-9354452446 (Monday-Friday 10:00 AM - 6:00 PM, Saturday-Sunday 10:00 AM - 5:00 PM IST).

Please Note:

This return policy applies to all physical products purchased from Believe Master.

All disputes are subject to DELHI jurisdiction only.